Logging into Alert: 

Log In Page


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Finding My Calls in Alert:

  • Click the "Home" Button at the bottom left of your screen to Refresh Your Screen
  • Click on "Contractor Service Calls" or "Tech Calls" from the list
  • A list of your Calls will Appear
  • You are expected to handle all Calls listed
  • You can search for information using the search fields at the top of each column, then hitting "Find" on the top right hand corner of the screen.
  • You can use the available tabs at the top of the screen to sort your calls.

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Accept My Calls in Alert:

  • Click on the Call # to open the call
  • Look over the call carefully
  • Check your rate for accuracy
  • Click the "Accept Assignment" action button at the top of your screen.
  • If you are unable to run the call, See *Rejecting a Call* below

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Update My Calls in Alert:

* Until your call has been scheduled, we must receive an update from you each business day.

  • From the Assigned or Accepted Status, click on "Update Call"
  • Once new screen appears, choose appropriate update from the "Status Updates" field
  • Put necessary notes in the note field
  • Make sure you put newest notes at the top of the notes field, so it is the first thing the call centers sees.
  • Be sure to time stamp your notes (ctrl + F12) this willput the current date, time adn your Alert ID.

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Schedule My Calls in Alert:

  • Once a call has been Accepted it can be Scheduled.
  • To Schedule your call in the Alert system based on the time and date you set up with the End User, simply click the "Schedule Call" action button.
  • On the "Schedule Call" screen fill in the date and time.
  • You can click the calendar icon to choose your date

*remember always use military time

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Reject My Call in Alert:

  • If you need to reject a call based on the incorrect rate, click "Reject Assignment".
  • This can only be done from the "Assigned" status.
  • Once you click "Reject Assignment", be sure to include your reason for rejecting in the notes field.
  • Always include a time stamp after your notes (ctrl + F12)
  • Hit "Save"
  • You will no longer see that call in your queue.

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Print out My Workorder

  • To print your workorder, simply click the "Print Workorder" button on the middle right side of your screen.
  • A PDF doc will be created for you, it will be filled in with all of the call's information.
  • Print the document.
  • If you have put the inbound airbill # in the "Airbill #" field, it will show up on your workorder.
  • The workorder contains important #'s, including:
    • Dell Tech Support
    • Labor Only Call Line
    • Unisys Dispatch
  • Remember the workorder is your receipt for the work you completed.
  • You must print out your workorder before heading to site.
  • You must get the end user to sign the workorder
  • The workorder must befilled out completely.
  • *The second page that prints out is the "Leave Behind Document". This is the only thing that is left behind with the End User.

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Close Out My Calls

All service calls must be called in from site upon completion of work. Technicians must call 512-857-7171 option 2.

Please provide the following information:

  • Service Call Number
  • Is service complete or closed
  • SMARTECH Alert tech ID
  • Date and Time Arrived
  • Departure Time
  • Mileage and Travel to site
  • Return Airbill number
  • If part was not returned please explain why
  • Description of service performed
  • Any other information

**All work orders must be held onto for at least 30 days to provide proof that service was completed and parts returned**

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Checking My Payments

  • Click on "Contractor Payments"
  • Here you will see a table of the calls you have been paid for.
  • Payments are posted on Fridays
  • You can use the columns to sort by date, call #, etc.

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